CHANGE YOUR ORDER

We strive to process and ship all orders for standard product as quickly as possible. If in stock, your items are shipped within 1-2 business days. If an item you ordered is out of stock , it takes another 2-3 business days to complete your order. If you need to cancel your order, please let us know immediately. We will gladly make every effort to process the cancellation provided your order has not been shipped. If your order has already been shipped, it will be considered a Return and the cost to send it back will be your responsibility, and a restocking fee will be applied. In order to request a cancellation, please send a request via email to service@melsminiatures.com

STANDARD SHIPPING

STANDARD SHIPPING METHOD:
Orders are typically shipped USPS (United States Postal Service), First Class Mail (Priority Mail when exceeding 12 oz), unless other arrangements are made.  All orders are shipped from Van Nuys, CA. 

STANDARD SHIPPING RATES:
We have the lowest shipping rates! In these tough economic times, we strive to keep our customers shipping costs down.
The following Standard Flat Rate shipping charges apply for destinations within the United States & Canada will apply:
$3.00 = All Orders (Unless package weight is over 12 oz, in which case Priority Mail will be used at a cost of $4.95)

PLEASE NOTE:  To maintain efficiencies, and provide the best services possible to all customers, international shipping costs will no longer be determined in advance for orders going to locations outside the United States or Canada. International shipping rates will vary.

PAYMENT OPTIONS

When selecting Pay Pal as your preferred payment choice, you will be taken to Pay Pal's website, where you may securely complete your transaction.

If you prefer to pay by check, please fill out the form below. Payment is due within ten (10) days from the date of original purchase.

NOTE: Unfortunately, due to delays, servicing fees, and security issues, personal checks are not accepted on International sales.

 

PRODUCT AVAILABILITY

There is nothing more discouraging to us than disappointing our customers. 
Due to the fact that most of the items on this site are handmade, on rare occasion, items can be temporarily out of stock. When this occurs we ship those items which are available, advise our customers of the situation, and return the amount paid for the item(s), to the customers Pay Pal account, used when the original order was made. If unavailable items exceed 50% of total value for all items purchased, the original shipping charge is also refunded (US & Canada Only).

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